All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds & Exchanges
How To Return An Item
We offer a 100% satisfaction guarantee on all of our products. If you or your pet are not completely satisfied with our products please send an email to firstname.lastname@example.org with your order number or receipt of purchase and we will refund your purchase immediately.
If your product is defective or damaged please send an email to email@example.com and we will replace the product immediately.